Smooth Spins provides account controls through its Safer Gambling Portal, including deposit limits, Time Matters and self-exclusion. Start with the part of play you want to manage: spending, time or a break. Account information and transaction records can help you review activity before choosing the next step.
Players can set their own deposit limits in the Safer Gambling Portal. Choose an amount that fits the money you have set aside for leisure after everyday costs. Treat that amount as a limit on deposits, and review the portal instructions when setting or changing the control.
Time Matters is part of the available time-management tools. Decide how much time you want to spend before starting a session, and use the account tools to support that decision. Keep the planned finishing point separate from the outcome of a particular game.
Account information and transaction records are available among the tools. Review those records when thinking about the amount and frequency of play. Look at the activity as a whole, rather than judging spending from a single session or result.
Self-exclusion is available through the Safer Gambling Portal. Follow the instructions presented there for the scope and conditions of the option you choose. If you need help understanding an account control, ask support about that control before proceeding.
The National Gambling Helpline is available on 0808 8020 133. Use this independent help option when you want to talk about gambling and the support available beyond an operator account question.
Choose whether the immediate concern is spending, time or taking a break. Review account information and transactions if they help you describe the activity you want to manage.
Use the Safer Gambling Portal for deposit limits or self-exclusion, and review Time Matters for time management. Read the instructions shown for the particular tool before confirming a choice.
Contact Message Us through the website or app, or email [email protected]. Explain which control you are trying to use and which part of the instructions you need clarified.
A deposit limit, a time plan and a break address different needs. Choose the change you want to make before opening the relevant account tool. Set a leisure budget around everyday costs, and choose a finishing time before a session begins.
Use account information and transaction records to review activity over time. A broader view can make the spending pattern easier to understand than focusing on a single game result. Keep the limits you choose connected to your own budget and time commitments.
The Safer Gambling Portal provides deposit limits and self-exclusion. Time Matters supports time management. Read the instructions for the selected control, including its scope and any conditions shown when making the choice.
For help understanding an account step, use support. Message Us is available on the website and app, with email at [email protected]. Explain the control involved and the stage you have reached. Account changes take place with Smooth Spins.
