Smooth Spins Support: Contact and Account Help
Smooth Spins support is available through Message Us on the website and app, or by email at [email protected]. Start with the account question you want resolved and describe the stage you have reached. For a formal complaint, use the dedicated resolution and complaints management contacts below.
Make your support request easy to follow
- 01
Choose the contact route
Use Message Us on the website or app for an account enquiry, or email [email protected]. For a formal complaint, begin with [email protected] instead.
- 02
Describe one account question
State whether the question concerns access, a payment, an offer or a game session. Include the relevant date and the stage reached, while keeping passwords and private recovery information secure.
- 03
Keep the conversation together
Save the reply and any reference supplied so you can explain what has already been discussed. For a complaint that needs escalation, the next contact is [email protected].
Contact details by purpose
- Account enquiries
- Message Us on the website or app; [email protected]
- Complaint first step
- [email protected]
- Complaint escalation
- [email protected] for steps two and three
- Independent dispute route
- Independent Betting Adjudication Service (IBAS), after eight weeks
- Safer gambling
- Account tools in the Safer Gambling Portal
Continue with your account enquiry
Open Smooth Spins to use the account support route. Have a short description of your question ready, together with the date and the stage you need help with.
Per spin
To play them
Withdrawable winnings
Organise your account enquiry
Match the enquiry to its contact route
Message Us and [email protected] cover account enquiries. Begin with a short description of the question: access, a payment, the welcome offer or a game session. The useful details depend on that topic, so keep the message focused on the stage where you need help.
For access, note whether you are using the website or app and describe the message displayed. The login guide helps separate sign-in from recovery. For payment questions, the payments guide explains the different processing stages so your enquiry can identify the relevant one.
Follow the complaint sequence
Send the first formal complaint to [email protected]. The next two steps use [email protected]. Keep the initial message, replies and any reference provided in one place so the next stage has a clear record of the issue.
The complaints process includes the Independent Betting Adjudication Service, or IBAS, after eight weeks. Use the correspondence you have kept when following the dispute route. The licence page provides the operator details associated with Smooth Spins.
Keep personal information within the right process
Describe a support issue clearly while keeping passwords and private recovery information secure. For identity or address evidence, follow the operator’s document submission instructions. The registration guide lists accepted document categories if you need to prepare for an account request.
For questions about time or spending controls, the safer gambling page explains the portal’s tools. These include deposit limits, Time Matters and self-exclusion. Choose the route that addresses the account task you have now, and retain the response so any follow-up can continue from the same point.
Your questions answered
How do I contact Smooth Spins support?
Use Message Us through the website or app, or email [email protected]. Explain the account question and the stage you have reached. Include useful context such as the device, relevant date or game title.
Where do I send a formal complaint?
The first complaint contact is [email protected]. Steps two and three use [email protected]. Keep the original enquiry and replies together so the escalation includes what has already been raised and answered.
What independent dispute service is listed?
The Independent Betting Adjudication Service, known as IBAS, is the dispute resolution provider. The complaints process gives an IBAS route after eight weeks. Keep the complaint correspondence together when following that process.
Where can I read about withdrawal stages?
The payments guide separates account checks, method processing and bank arrival. Use it to identify the stage your question concerns, then explain that stage and the relevant transaction date when contacting support.
Where are the account control tools?
The Safer Gambling Portal includes deposit limits, time-management tools and self-exclusion. Our safer gambling guide explains the available controls and how to organise your next step around time, spending or a break.